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Trade Assurance

In the event that either Product Quality or Ship Date varies from what you and the supplier had agreed to in the Trade Assurance online order, we will offer you assistance in reaching a satisfactory outcome, including getting your money back.

Trade Assurance

Trade Assurance protects trade safety!

Product quality protection
On-time shipment protection
Payment protection

Purchase with Convenience, Security, and Extended Support

Convenient Options

Multiple payment methods are supported, including credit / debit card, PayPal, wire transfer, Apple Pay, and more to provide you with flexibility in choosing how to pay.

Payment Security

Employing latest technology, we secure your payment to make sure it gets to the supplier safely, and we developed Transaction Center to help you track and reconcile the funds flow.

Extended Support

30 days after delivery, if you are not satisfied with the product quality, you may request a refund. We will help you investigate, mediate, and resolve your claim, plus reimburse you when appropriate. Your online order and communication records are the basis of refund resolution.

How To Get Protection

ROPO Provides Customers with Place an Online Order with Trade Assurance

Protection Service Content

1: Place An Online Order With Trade Assurance

2: Pay Through Alibaba.Com's Secure Payment Platform

3: Keep In Mind: The Basis Of Protection Is The Alibaba.Com Online Order. It Is Only Enforced When You Pay Online Via Alibaba.Com.

Marine insurance

Fob Term / C&F Term: Insurance is to be effected by the buyer

CIF Term: Insurance is to be effected by the Seller

Shipping Tracking

ROPO Provides Customers with Real-Time Tracking Service for Shipping

Service Content

1: ROPO provides customers with pictures of loading containers and tells customers when they are expected to leave and arrive at the port

2: Issue bills of lading to customers

3: Regularly help customers track shipping, the full container loading can track via shipping company website / The less container loading consulting agent

4: Confirm the estimated time of arrival and remind customers to prepare for receipt.

Track Your Orders Easily

When our order is officially opened, you can timely know the progress of order execution through our online order tracking system，For example：in the process of production, when we have started shipping Ensure that we work efficiently and strictly Quality Assurance. Although you are not at our work site, we will let you know the progress of each order in time.

What's Your Order Status?

: Order Received
Your order has been received by your courier partner

: Order Picked
Your order has been picked up by your courier partner

: Order In Transit
Your order is on it's way to your customer’s address

: Reached Destination
Your order has reached your customer's city

: Out For Delivery
The courier executive is on its way to deliver the order at your customer's doorstep

After-Sales Instructions

In the Event of a Window Problem--Wrong Size, Glass Broken, Hardware Broken, etc. You will Get the Replacement Items, of Course, We do not Want That to Happen

Instructions

1: Contact your professional consultant and supply the pictures

2: The consultant will supply the service as per warranty list

3: The consultant will send you replacement items via DHL in free if the items are in the warrnty list

4: you have to order again if the items are not in the warranty list

FAQs

Q: is trade assurance order protection free?
A: Yes, we do not charge any additional fees for trade assurance
Q: how can i pay for a trade assurance order?
A: we currently accept: credit card, T/T, paypal, online transfer, western union.
Q: why is my trade assurance order payment not working?
A: payment issues may vary depending on the type of payment method you choose, you can contact your professional consultant
Q: is there a trade assurance fee?
A: trade assurance is free for the buyers
Q: can i pay via paypal and still get trade assurance protection?
A: yes. paypal is now available as a method of payment

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